Last Updated: December 11, 2025

Onyx Intermediaries (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or use our services (“Services”). By accessing the website or using our Services, you agree to the practices described in this Policy.

We operate in Canada and follow applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

• Name, email address, phone number

• Business information (company name, role, contact details)

• Data submitted through forms, inquiries, or service requests

• Payment-related details (when applicable)

b. Automatically Collected Information

When you use our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Cookies and tracking data

• Interaction data (pages visited, time spent, clicks, etc.)

c. Lead & Client Information

For lead generation clients, we may collect:

• Information relevant to identity verification

• Business qualifications, service needs, or intake data

• Call tracking, form submissions, or CRM activity logs

We collect only what is necessary to fulfill the purpose for which the information was provided.

2. How We Use Your Information

We may use personal information for:

• Providing and improving our Services

• Responding to inquiries or customer support requests

• Generating, delivering, and optimizing leads

• Billing, transactions, and administrative purposes

• Analytics and performance measurement

• Marketing communications (where permitted)

• Fraud prevention and security enhancement

• Legal or regulatory compliance

We will not use personal information for purposes other than those identified without obtaining additional consent, unless required by law.

3. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

• Analyze website performance

• Improve user experience

• Support advertising or analytics tools

• Tailor content to user behavior

You can adjust your browser settings to block or delete cookies, but some features may not function properly.

4. Disclosure of Information

We may share personal information in the following cases:

a. Service Providers

With trusted third parties who perform services such as:

• Hosting

• CRM management

• Email/SMS delivery

• Analytics

• Advertising and tracking tools

These providers are only given access to the information necessary to perform their functions.

b. Lead Delivery Partners

If you submit information through our lead forms (e.g., for quotes, consultations, or service requests), we may share your details with relevant service providers or partners who may contact you.

c. Legal Compliance

We may disclose information if required to:

• Comply with laws, regulations, or legal processes

• Protect our rights or property

• Prevent fraud or security threats

We do not sell personal information to third parties.

5. Data Security

We use industry-standard safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, or alteration. However, no method of online transmission or storage is fully secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill:

• The purpose it was collected for

• Legal or regulatory requirements

• Business and operational needs

When no longer required, information is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access to your personal information

• Correction of inaccuracies

• Withdrawal of consent

• Request for deletion (where applicable)

• Complaint submission to the Office of the Privacy Commissioner of Canada

To exercise your rights, contact us using the details at the end of this Policy.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of third-party sites. We encourage you to review their policies before providing personal information.

9. Children’s Privacy

Our Website and Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we discover such information, we will delete it promptly.

10. International Transfers

If personal information is stored or processed outside Canada, it may be subject to the laws of those jurisdictions. We ensure that service providers maintain protections equivalent to Canadian privacy standards.

11. Changes to This Privacy Policy

We may update this Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of our Website or Services indicates acceptance of the updated Policy.

12. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact us:

Email: nic@onyxintermediaries.com
Address: 2230 Sills St, Thunder Bay, ON